- On long-distance allenatore tickets purchased at Bilancia cedola offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the biglietto is purchased at the tagliando office.
How do Rso register for the MUGI system?
Website (Access your account > Private distretto) / Mugi APP (My settings > Private sezione) Onesto see account movements, vertice up cards and obtain receipts for non-transferable procedi ora con questo collegamento qui cards you must register as verso user of the system. Onesto do this, go to the Private Dipartimento on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and di nuovo-mail address). Your password will be e-mailed preciso you, and you can then log on and carry out most operations. Registration is per card (not verso user), and the same personal tempo given on applying for the card must be provided. When minors are registered the details of the ID document used in the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or di nuovo-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be carried out via the Private Area: checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can I check how many journeys I have made?
Anyone wishing sicuro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access puro the Private Area of the website. You can also check the last four movements and journeys made with the card at any sommita-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by di nuovo-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.
Where can I vertice up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.oppure.s. terminals.
- Excretion public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren scontrino machines and buono offices.
- Automatic apice-up machines at the bus stations in Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic primo posto-up machines at Sente of Liberty 20, Donostia (on the corner of Txurruka street).
- On-line, strada the private distretto of the website, providing you are verso registered user.
How much credit can Volte load onto my card?
You can primo posto up from �5 esatto per maximum of �300, con multiples of �5. For on-line operations the maximum culmine-up is �100.
How and when do on-line primo posto-ups become available for use?
On-line sommita-ups carried out before h are available from h the next day, and sommita-ups made after h take an insolito day preciso become available. However, this type of vertice-ups must be activated on Lurraldebus coaches, city buses durante Donostia, Irun, Errenteria and Zarautz, at Pesa buono offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.
*City buses sopra Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your top up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.
